Changing your plan
Refund and Cancellation Policy
Draft for review: This policy explains how to cancel a Charity Automate subscription and how refund requests are handled.
Cancelling
Cancel through the account or billing route provided, or contact hello@charityautomate.com. Cancellation normally takes effect at the end of the current billing period unless agreed otherwise.
Refund requests
Contact us promptly about an incorrect charge, a charge after valid cancellation or a material service problem. We will review the circumstances and any refund required by law or promised by your plan. Approved refunds are returned through Stripe where possible.
Trials and after cancellation
If no payment was taken during a trial, there is normally no payment to refund. After access ends, deactivate the plugin and remove credentials you no longer need. We may retain limited account, billing and audit information where legally required.